30 Days Free Returns

YETI offers 30 Days Free Returns for eligible items. The return window begins on the date your order is delivered.

To help us process your request correctly, please contact our customer service team before returning any item. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the return requirements below.

• The return request must be made within 30 days of delivery.
• The item must be unused, undamaged, and in its original condition.
• The item should be returned with its original packaging, tags, accessories, manuals, and included parts when applicable.
• The item must not be marked as final sale, non-returnable, customized, personalized, or otherwise excluded from returns.
• You must contact customer service first to receive the correct return instructions and return details.

Item Condition

Returned items must be in a condition that allows them to be inspected and processed. Items that show signs of use, wear, damage, missing parts, missing packaging, or alteration may not qualify for a refund.

Please pack your return carefully to help prevent damage during return transit.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Final sale items, if clearly marked as final sale at the time of purchase.
• Customized, personalized, engraved, or made-to-order items.
• Used, damaged, altered, or incomplete items.
• Items returned without required packaging, accessories, or included parts.
• Gift cards, digital items, or downloadable products, if applicable.
• Items sent back without first contacting customer service for return instructions.

How to Start a Return

To start a return, contact YETI customer service at [email protected]. Please do not send your item back before receiving return instructions.

When contacting us, please include:

• Your full name and email address used for the order.
• Your order number.
• The item you would like to return.
• The reason for the return.
• Photos, if the item arrived damaged, incorrect, or incomplete.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Instructions

After your return request is reviewed, our customer service team will provide the return instructions and return details needed for your item.

We do not display a fixed return address on this page. Returns must be sent according to the instructions provided by customer service. Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Eligible returns are covered under our 30 Days Free Returns service.

If your item does not meet the return requirements, is sent without authorization, or is returned outside the approved return process, the return may not be accepted or may be handled differently based on the condition and circumstances of the return.

Refund Process

Once your returned item is received and inspected, we will review the condition of the item and confirm whether the return is approved.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refund timing may vary depending on your payment provider, bank, or card issuer.

Refunds are generally issued to the original payment method used for the order unless otherwise required by the payment process.

Exchanges

If you need a different item, size, color, or style, contact customer service at [email protected] before sending anything back.

Depending on item availability and return eligibility, we may provide exchange instructions or recommend placing a new order after your return request is reviewed.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or missing an item, contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label if applicable. This helps us review the issue and provide the next steps.

Final Sale Rules

Items marked as final sale are not eligible for return unless the item arrives damaged, incorrect, or otherwise subject to an issue that must be reviewed by customer service.

If you are unsure whether your item is final sale or returnable, contact us before sending it back.

Returns Sent Without Approval

Returns sent without contacting customer service first may not be accepted. Please do not send any item to an address found online, on a package label, or from a previous shipment unless customer service has provided that return instruction for your current return.